How we collect, use and protect your personal data
AxisForge Installations Ltd (“AxisForge”, “we”, “us”, “our”) is a residential, commercial, and SME electrical installation company registered in England and Wales under company number 17027770. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a quote, book a service, or otherwise interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are the data controller in respect of the personal data described in this policy. If you have any questions about this policy or how we handle your data, please contact us at axisforge_installations@outlook.com.
We may collect and process the following categories of personal data:
We collect personal data when you:
| Purpose | Legal Basis |
|---|---|
| Providing quotes and carrying out electrical Services you have requested | Performance of a contract |
| Processing payments and issuing invoices | Performance of a contract; legal obligation (accounting/tax records) |
| Responding to enquiries and customer service communications | Legitimate interests; performance of a contract |
| Sending service updates, appointment reminders, and safety/completion certificates | Performance of a contract; legitimate interests |
| Sending marketing communications about offers or services | Consent (where required) or legitimate interests, with an opt-out available at any time |
| Improving our website and understanding how visitors use it | Consent (for non-essential cookies) or legitimate interests |
| Complying with legal, tax, and regulatory obligations, including in connection with our merchant service provider’s requirements | Legal obligation; legitimate interests |
| Preventing fraud and investigating payment disputes or chargebacks | Legitimate interests; legal obligation |
We do not sell your personal data. We may share your data with:
All third parties are required to respect the security of your personal data and to treat it in accordance with the law.
Where any of our service providers store or process data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data to UK standards.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, warranty, or reporting requirements. Invoice and payment records are typically retained for at least 6 years to comply with UK tax law. Job and safety certification records (e.g. EICR certificates) may be retained for longer periods where relevant to ongoing safety or warranty obligations.
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us at axisforge_installations@outlook.com. We will respond within one month, as required by law.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data protection rights have been breached.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including secure payment processing via our merchant provider and restricted access to customer records.
Our Services and website are not directed at children, and we do not knowingly collect personal data from individuals under 18.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.
Cookies are small text files placed on your device when you visit our website. They help our website function properly, improve your browsing experience, and allow us to understand how visitors use our site.
Our website may use the following categories of cookies:
Some cookies may be placed by third-party services we use, such as website analytics providers or payment processors. We ensure any such third parties comply with UK data protection and privacy laws.
When you first visit our website, you will be shown a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time via the cookie settings link on our website, or by adjusting your browser settings to block or delete cookies. Please note that blocking strictly necessary cookies may affect the functionality of our website, including basket and checkout features.
In accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, we will only set non-essential cookies once you have given your consent via our cookie banner. You can withdraw consent at any time.
AxisForge Installations Ltd
Company No. 17027770
Email: axisforge_installations@outlook.com
Phone: +44 7348 146578
Website: axisforge-installations.co.uk