AxisForge Installations Ltd — Company No. 17027770
Last updated: 1 July 2026
Trading: 62 Scafell Way, West Bromwich, B71 1DQ
1. How Our Payment Process Works
AxisForge Installations Ltd operates on a pay-on-completion basis for all card payments. This means:
01
Work Completed
Your electrical installation or repair is fully completed at your property.
02
You Inspect
Our engineer walks you through the completed work and you have the opportunity to raise any concerns.
03
You Confirm
You tick a confirmation checkbox confirming you are satisfied with the work.
04
Payment Requested
Only then is card payment requested via our secure payment link.
1.1(a) Any deposit or advance sum required to secure materials, scheduling, or engineer time is collected separately by bank transfer only, and is never processed through our card/merchant payment facility.
1.1(b) Our card payment link and checkout process are only ever used once the electrical installation, repair, or testing work has been physically completed at your property.
1.1(c) Card payment is only requested from you after you have had the opportunity to inspect the completed work and confirm that you are satisfied with it.
1.2 This policy governs card payments taken through our checkout/payment link on a pay-on-completion basis. Deposits paid by bank transfer prior to work commencing are governed separately by Clause 6 of our Terms and Conditions.
2. Your Review & Confirmation Before Payment
2.1 Before requesting card payment, our engineer will walk you through the completed work, demonstrate that installations are functioning correctly, and give you a reasonable opportunity to raise any concerns, snags, or defects on the spot.
2.2 Any snags or defects identified at this stage will be rectified before payment is requested, wherever reasonably possible, at no additional cost, provided they relate to the original agreed scope of work.
2.3 You will not be able to proceed to card payment without first ticking a mandatory confirmation checkbox, which reads substantially as follows:
“I confirm that the electrical/installation work described has been completed to my satisfaction, that I have had the opportunity to inspect it, that any concerns have been raised and addressed prior to payment, and that I agree to AxisForge Installations Ltd’s Refund & Cancellation Policy and Terms and Conditions. I understand that by proceeding with payment, I am confirming acceptance of the completed work.”
2.4 Payment cannot be submitted through our checkout system unless this checkbox has been actively selected and your name, job reference, and contact details have been entered. This record is retained by us as evidence of your confirmation.
3. What This Means for Refunds
3.1 Because card payment is only requested after you have inspected and confirmed satisfaction with the completed work, and because you have actively ticked the confirmation checkbox in Clause 2.3 before paying, card payments are treated as payment for Services already delivered and accepted by you.
3.2 Accordingly, once payment has been made under this process, refunds will only be considered in the following circumstances:
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(a) A genuine fault or defect in the work is identified after payment that could not reasonably have been identified during the on-site inspection, and which is reported to us in writing within a reasonable time of discovery;
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(b) The work performed materially differs from what was agreed in the original quotation or job scope; or
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(c) We are required to provide a refund by law.
3.3 We will not provide a refund on the basis of a change of mind, dissatisfaction with price after having already confirmed satisfaction and completed payment, or any issue that was reasonably visible and could have been raised during the pre-payment inspection under Clause 2.1.
4. Your Statutory Rights Are Not Affected
Important
Nothing in this policy removes or reduces your statutory rights under the Consumer Rights Act 2015 to have Services performed with reasonable care and skill, or under the Consumer Contracts Regulations 2013 where those Regulations apply to your contract with us.
4.2 By confirming satisfaction and actively agreeing to this policy before making payment (Clause 2.3), you acknowledge that you have already had a fair and reasonable opportunity to review the Services before being asked to pay, which we will rely on as strong evidence of your acceptance of the completed work in the event of any subsequent dispute or chargeback.
5. Chargebacks
5.1 If you have concerns about completed work after payment, you agree to contact us first at
axisforge_installations@outlook.com or
+44 7348 146578 and give us a minimum of 14 days to investigate and, where appropriate, remedy the issue, before raising a chargeback or payment dispute with your card issuer or bank.
5.2 Where a chargeback is raised in circumstances where: (a) you actively confirmed satisfaction via the checkbox process in Clause 2.3 prior to payment; (b) no genuine defect meeting the criteria in Clause 3.2 has been identified; and (c) you did not first raise the matter with us in accordance with Clause 5.1 — we will treat this as an invalid or unauthorised chargeback and will provide your card issuer or payment provider with all relevant evidence, including your signed/ticked confirmation, job photographs, invoices, and correspondence, to contest it.
5.3 This clause does not prevent you from exercising any right you have under Section 75 of the Consumer Credit Act 1974 or equivalent card scheme protections where a genuine issue with the Services exists and has not been resolved by us directly.
6. Deposits Paid by Bank Transfer
6.1 Any deposit paid by bank transfer prior to work commencing is not covered by this policy and is instead governed by Clause 6 (Returns and Cancellation Policy) of our Terms and Conditions, since bank transfers are not processed through our card/merchant payment facility.
7. How to Raise a Concern
If you are unhappy with completed work after payment, please contact us with your name, job/invoice reference, date of the job, and details of your concern. We aim to acknowledge all concerns within 5 working days and resolve them within 14 days wherever possible.
8. Governing Law
This policy is governed by the law of England and Wales, and any dispute arising from it is subject to the exclusive jurisdiction of the courts of England and Wales, in line with Clause 12 of our Terms and Conditions.